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10228 Technology Drive
Knoxville, TN 37932

Here you'll find answers to common questions our clients ask. Start by selecting one of the links below. If you don’t see what you need – call or contact us online.

  1. Are you a “green” company?

    Absolutely! We practice Sustainable Printing and take very seriously our role in preserving the environment by integrating numerous green practices into our daily operations.

    Hart Graphics is proud to be a part of a worldwide effort to sustain and protect the environment, especially our planet’s valuable forests. As part of our overall sustainability initiative, we choose papers that are harvested from certified sources through processing, manufacturing, distribution, and printing until it becomes a final product ready for sale to the end customer. We use inks that are vegetable based. All excess materials are responsibly recycled.

  2. Supported Software

    We accept native files or print-ready pdfs from:
    • InDesign
    • Illustrator
    • Photoshop

    We can accept Canva, CorelDraw, Publisher, or Word files as long as the layout is saved in a high-res, print-ready pdf or eps format.

    **Please include 1/8" bleed on all backgrounds, images, and elements extending past the edge of your design.**

  3. Tips on how to save your design files

    If you are providing your file in one the applications we support, be sure to include all fonts and graphics used in the document. Some applications have a "Collect for Output or "Package" function that will do that for you. If that isn't possible, follow the guidelines listed below:

    • Convert all RGB colors and images to CMYK
    • Package all fonts and graphics along with the document, or
    • Export as high-res EPS or PDF

    • Convert all RGB colors and images to CMYK
    • Convert all text to outlines
    • Export as high-res EPS or PDF

  4. At what resolution should I save my photos and graphics?

    Resolution should be set to 300 dpi.

    Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixilated and blocky when printed.

    Also note that you should save all photos in CMYK mode, not RGB mode when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.

  5. Can Hart Graphics print large format prints on media besides paper?

    Yes. We print on a wide variety of media. Ask for our free sample swatch book which provides examples of all the substrates and laminates we offer.

  6. Does Hart Graphics sell or rent display booths?

    Yes. We are authorized resellers for several popular display manufacturers. We also have display booths available for rent. Call or email us for more information about our display services.

  7. How do I go about getting an estimate from you?

    We suggest you go to our "Request An Estimate" link located on our home page. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote, give us a call and talk with one of our customer service representatives.

  8. How long does it take for you to complete my order?

    There really isn't a short answer to this question. Let us know when you need your job completed and we'll let you know if it can be done. We go to great lengths to meet your most stringent demands.

  9. I would like my brochure and business cards printed in color, but I only need 250. Is it cost-effective to print such a small quantity?

    Yes. Our Konica printer is fast and efficient. This enables us to print small quantities cost-effectively without compromising quality.

  10. Is white considered a printing color?

    Not typically. Because white is the default color of paper, it is simply recognized as the absence of any ink. However, when using colored paper, white ink may be used if any text or graphic requires it. However, the process requires specialized equipment so extra charges would be incurred.

  11. What file format should I use when submitting my electronic document for printing?

    PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources. Be sure your pdf is high res and includes at least 1/16" bleed (preferably 1/8").

  12. What is a Giclée?

    Giclée (pronounced "gee-clay") is a French word roughly meaning "spray of ink." From hundreds of inkjets, more than a million droplets of ink per second are sprayed on a canvas or watercolor paper as it is fed off a roll. A giclée is a high resolution digital print made from an archival ink and media combination. Giclées are recognized as fine art prints like lithographs and serigraphs. Far more sensitive than traditional lithographic printing, output from the giclée process can reproduce more than five million colors. Giclée is considered the world's best technique for reproducing original works of art and for printing digitally created art and fine art photography.

    Giclée printmaking is digital throughout the entire process allowing much more control of color and greater opportunity for artist interaction. Color is richer and more saturated than other more traditional types of printing. Prints are reproduced on real artist materials such as watercolor papers and canvas. Prints are a combination of continuous tone and stochastic screen patterns which makes it difficult to distinguish between giclée prints and original artwork. Giclée provides higher resolution and more reproducible colors than other printmaking techniques.

  13. What is the Pantone Matching System?

    The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.

  14. What is the largest email attachment I can send you?

    You can send files up to 20 megabytes as email attachments. For larger files, just go to the “Send A File” link on our home page.

  15. Good question! We are a full service shop and offer a wide range of products and services. To see a full listing and description of what we can offer you, check out the Products & Services area in the Customer Service Section of our website.

  16. When submitting a print job that includes scans and digital photos, what resolution should they be?

    For litho printing, scans and digital photos should be 300dpi at 100% of the final reproduction size. Resolution required for large format (inkjet) printing is 150 dpi at 100% of the final reproduction size.

  17. Why do the printed colors look different from the colors on my screen?

    In short, printers and monitors produce colors in different ways.

    Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.

    When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.