Frequently Asked Questions

Here you'll find answers to common questions our clients ask. Start by selecting one of the links below. If you don’t see what you need – call or contact us online.

  1. Are you a “green” company?
  2. At what resolution should I save my photos and graphics?
  3. Can Hart Graphics print large format prints on media besides paper?
  4. Does Hart Graphics sell or rent display booths?
  5. How do I go about getting an estimate from you?
  6. How long does it take for you to complete my order?
  7. I would like my brochure and business cards printed in color, but I only need 250. Is it cost efficient to print such a small quantity?
  8. Is white considered a printing color?
  9. Tips on how to save your design files
  10. What file format should I use when submitting my electronic document for printing?
  11. What is a Giclée?
  12. What is the Pantone Matching System?
  13. What is the largest email attachment I can send you?
  14. What type of products and services do you provide?
  15. When submitting a print job that includes scans and digital photos, what resolution should they be?
  16. Why do the printed colors look different from the colors on my screen?
  1. Are you a “green” company?

    Absolutely! We take very seriously our role in preserving the environment and integrate numerous green practices into our daily operations.

    We are the only printer in our region that is FSC certified by the Rainforest Alliance.

    As part of our overall sustainability initiatives, Hart Graphics has chosen to comply with the principles and requirements of the Forest Stewardship Council™ (FSC®) Chain of Custody program certified by the Rainforest Alliance. We are audited yearly by an independent 3rd party to ensure our customers that we meet these requirements. Forest certification programs provide an assurance mechanism to purchasers of wood and paper products that the wood used in the products comes from sustainably managed forests. Sustainably managed forests are those whose supply chain participants implement performance standards based on internationally agreed environmental, social and economical requirements.

    By subscribing to these principles and disciplines, we are supporting paper manufacturers that:

    • Protect endangered and high conservation value forests
    • Guarantee that no more wood is harvested than is re-grown
    • Trees are replanted or naturally regenerated after harvesting
    • Integrates social concerns including the right of indigenous communities worldwide
    • Encourage local employment
    • Guarantee that the forests are maintained as habitat for wild animals and plants
    • The functions of the forest for the protection of soil and climate are protected

    Hart Graphics is certified by the Rainforest Alliance to FSC standards.

    By using paper which is FSC certified by the Rainforest Alliance, Hart Graphics Inc. is preserving precious natural resources.

  2. At what resolution should I save my photos and graphics?

    Resolution should be set to 300 dpi.

    Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixilated and blocky when printed.

    Also note that you should save all photos in CMYK mode, not RGB mode when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.

  3. Can Hart Graphics print large format prints on media besides paper?

    Yes. We print on a wide variety of media. Ask for our free sample swatch book which provides examples of all the substrates and laminates we offer.

  4. Does Hart Graphics sell or rent display booths?

    Yes. We are authorized resellers for several popular display manufacturers. We also have display booths available for rent. Call or email us for more information about our display services.

  5. How do I go about getting an estimate from you?

    We suggest you go to our "Request An Estimate" link located on our home page. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote, give us a call and talk with one of our customer service representatives.

  6. How long does it take for you to complete my order?

    There really isn't a short answer to this question. Some jobs can be produced in minutes and some jobs may take days. Let us know when you need your job completed and we'll let you know if it can be done. We go to great lengths to meet your most stringent demands.

  7. I would like my brochure and business cards printed in color, but I only need 250. Is it cost efficient to print such a small quantity?

    Yes. Our new Heidelberg direct imaging press is fast and efficient. This enables us to print small quantities cost effectively without compromising quality.

  8. Is white considered a printing color?

    Not typically. Because white is the default color of paper, it is simply recognized as the absence of any ink. However, when using colored paper, white ink may be used if any text or graphic requires it.

  9. Tips on how to save your design files

    If you are providing your file in one the applications we support, be sure to include all fonts and graphics used in the document. Some applications have a "Collect for Output or "Package" function that will do that for you. If that isn't possible, follow the guidelines listed below:

    INDESIGN:
    • Convert all RGB colors and images to CMYK
    • Package all fonts and graphics along with document, or
    • Export as high-res EPS or PDF

    ILLUSTRATOR:
    • Convert all RGB colors and images to CMYK
    • Convert all text to outlines
    • Export as high-res EPS or PDF

    COREL DRAW:
    Saving your Corel Draw file as an Adobe Illustrator EPS
    • Convert all RGB colors and images to CMYK
    • Embed all Images
    • Convert all your text/copy to outline fonts
    • Export as Illustrator EPS

    FREEHAND:
    • Convert all RGB colors and images to CMYK
    • Embed all Images
    • Convert all your text/copy to paths
    • Export as EPS or PDF

    PAGEMAKER:
    Saving your PageMaker file as an EPS
    • Convert all RGB colors and images to CMYK
    • Embed all Images
    • Convert all your text/copy to outline fonts
    • Export your file as an EPS using the below settings:
    Postscript Level 2
    CMYK Mode
    TIFF format and
    Binary

    PUBLISHER:
    You will need to have the full version of Adobe Acrobat PDF. If you don’t please download and use our Adobe Job Ready Program. If you do have the full version of Adobe Acrobat PDF please follow the steps below.
    Under File, Print, select Adobe PDF writer
    Under Properties select Press Quality and Save your PDF

  10. What file format should I use when submitting my electronic document for printing?

    PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.

  11. What is a Giclée?

    Giclée (pronounced "gee-clay") is a French word roughly meaning "spray of ink." From hundreds of inkjets, more than a million droplets of ink per second are sprayed on a canvas or watercolor paper as it is fed off a roll. A giclée is a high resolution digital print made from an archival ink and media combination. Giclées are recognized as fine art prints like lithographs and serigraphs. Far more sensitive than traditional lithographic printing, output from the giclée process can reproduce more than five million colors. Giclée is considered the world's best technique for reproducing original works of art and for printing digitally created art and fine art photography.

    Giclée printmaking is digital throughout the entire process allowing much more control of color and greater opportunity for artist interaction. Color is richer and more saturated than other more traditional types of printing. Prints are reproduced on real artist materials such as watercolor papers and canvas. Prints are a combination of continuous tone and stochastic screen patterns which makes it difficult to distinguish between giclée prints and original artwork. Giclée provides higher resolution and more reproducible colors than other printmaking techniques.

  12. What is the Pantone Matching System?

    The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.

  13. What is the largest email attachment I can send you?

    You can send files up to 10 megabytes as email attachments. For larger files, just go to the “Send A File” link on our home page.

  14. Good question! We are a full service shop and offer a wide range of products and services. To see a full listing and description of what we can offer you, check out the Products & Services area in the Customer Service Section of our website.

  15. When submitting a print job that includes scans and digital photos, what resolution should they be?

    For litho printing, scans and digital photos should be 300dpi at 100% of the final reproduction size. Resolution required for large format (inkjet) printing is 150 dpi at 100% of the final reproduction size.

  16. Why do the printed colors look different from the colors on my screen?

    In short, printers and monitors produce colors in different ways.

    Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.

    When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.