Have you ever had a question and either didn't know where to find the answer or were too afraid to ask? If so, you've come to the right place.
As the name would suggest, this section is a compilation of answers to the questions our clients commonly ask. Here you'll find answers to common questions our clients ask. Just start by following one of the links below.
- What is the largest email attachment I can send you?
- When submitting a print job that includes scans and digital photos, what resolution should they be?
- How do I go about getting an estimate from you?
- How long does it take for you to complete my order?
- I would like my brochure and business cards printed in color, but I only need 250. Is it cost efficient to print such a small quantity?
- Does Hart Graphics sell or rent display booths?
- Do you do large format printing?
- Can Hart Graphics print large format prints on media besides paper?
- What is a Giclée?
- Why do I need to look at a proof if I've already given you everything I need to have done?
- Do I still need to approve a proof if I bring my work in on disk?
- What is the largest email attachment I can send you?You can send files up to 10 megabytes as email attachments. For larger files, just go to the “Send A File” link on our home page.
- When submitting a print job that includes scans and digital photos, what resolution should they be?For litho printing, scans and digital photos should be 300dpi at 100% of the final reproduction size. Resolution required for large format (inkjet) printing is 150 dpi at 100% of the final reproduction size.
- How do I go about getting an estimate from you?
We suggest you go to our "Request An Estimate" link located on our home page. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote, give us a call and talk with one of our customer service representatives.
- How long does it take for you to complete my order?
There really isn't a short answer to this question. Some jobs can be produced in minutes and some jobs may take days. Let us know when you need your job completed and we'll let you know if it can be done. We go to great lengths to meet your most stringent demands.
- I would like my brochure and business cards printed in color, but I only need 250. Is it cost efficient to print such a small quantity?Yes. Our new Heidelberg direct imaging press is fast and efficient. This enables us to print small quantities cost effectively without compromising quality.
- Does Hart Graphics sell or rent display booths?Yes. We are authorized resellers for several popular display manufacturers. We also have display booths available for rent. Call or email us for more information about our display services.
- Do you do large format printing?
Whether you're looking for tradeshow graphics, P.O.P. displays, signage, or Giclée prints, Hart Graphics has the perfect solution. We can produce inkjet prints up to 1440 dpi with permanent (archival quality) inks.
Our state-of-the-art system prints on a wide variety of media including transparent film, self-adhesive vinyl, banner, canvas and art paper. We also offer complete lamination and mounting services
- Can Hart Graphics print large format prints on media besides paper?Yes. We print on a wide variety of media. Ask for our free sample swatch book which provides examples of all the substrates and laminates we offer.
- What is a Giclée?Giclée (pronounced "gee-clay") is a French word roughly meaning "spray of ink." From hundreds of inkjets, more than a million droplets of ink per second are sprayed on a canvas or watercolor paper as it is fed off a roll. A giclée is a high resolution digital print made from an archival ink and media combination. Giclées are recognized as fine art prints like lithographs and serigraphs. Far more sensitive than traditional lithographic printing, output from the giclée process can reproduce more than five million colors. Giclée is considered the world's best technique for reproducing original works of art and for printing digitally created art and fine art photography.
Giclée printmaking is digital throughout the entire process allowing much more control of color and greater opportunity for artist interaction. Color is richer and more saturated than other more traditional types of printing. Prints are reproduced on real artist materials such as watercolor papers and canvas. Prints are a combination of continuous tone and stochastic screen patterns which makes it difficult to distinguish between giclée prints and original artwork. Giclée provides higher resolution and more reproducible colors than other printmaking techniques.
- Why do I need to look at a proof if I've already given you everything I need to have done?
Our team of professionals takes great care in processing your order, but mistakes can still happen. Your approval on the final proof is assurance that you have looked over every aspect of our work and approve it as accurate. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.
- Do I still need to approve a proof if I bring my work in on disk?
It may seem like a proof wouldn't be needed in this case but it really is. Output devices process digital information using a variety of processing languages. Your approval of the proof which we will provide assures that the output device used has correctly interpreted and processed the information you have provided.
